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One Chat Lead Management Console
The One Chat marketing console is a point and click dialing application for telemarketing and customer service centers.
It has been specifically designed with two aplications in mind. The first is obviously the typical call center that imports leads and calls each one as they come in queue.
The second integrates with you website or data center to accept form information as submitted and capture leads or partial sales leads in real time. These leads are entered into a call queue in real time where your sales staff can contact them while the information is still fresh in your potential customers mind.
With the one chat system, your data is stored in a call queue database table and pulled each time a customer service person selects an outgoing call. Each record pulled shows all available data for your agent to call the customer and complete the sale. A simple call button on the page connects your agent with your customers' number and simple call completion buttons are provided for your agent to either complete the sale, schedule a call back or place the call in the not interested or bad number table for manager's dismissal.
When potential customers begin filling out a form but stop at the second page for any reason, the customers information is immediately posted to the Lead Console.
The Lead Console automatically directs inoming sales or partial sales leads directly to the Agents call queue.
The Management Console provides all the information needed for your supervisors to track the productivity of your agents.
At various intervals, the system updates call and agent status as well as the status of completed and open sales leads.
An open call queue allows your managers to choose any lead regardless of status and review or call the customer.
